This Privacy Policy explains how PepGuide (“we,” “us,” or “our”) collects, uses, and shares information when you use our website and applications (the “Service”).
1. Information we collect
We may collect:
- Account information such as display name, email address, authentication identifiers, and referral codes
- Usage information such as pages viewed, features used, chat interactions, bookmarks, and forum activity
- Content you submit including messages, questions, forum posts, vendor reviews, and profile details
- Payment information processed by our payment provider when you subscribe to paid features. We do not store full payment card numbers on our servers
- Device and log data such as browser type, IP address, timestamps, and diagnostic logs used to secure and operate the Service
2. How we use information
We use information to:
- Provide, maintain, and improve the Service
- Authenticate users and secure accounts
- Process subscriptions and affiliate referrals
- Respond to support requests and moderate community features
- Analyze usage to improve product quality and reliability
- Comply with legal obligations and enforce our Terms of Service
3. AI and chat processing
When you use chat or related AI features, your prompts and conversation context may be processed by automated systems and infrastructure providers to generate responses. Do not submit sensitive personal health information you do not want stored or processed as part of the Service.
4. How we share information
We may share information with:
- Service providers that help us host, authenticate, analyze, bill, email, or support the Service
- Other users when you choose to post public or community content such as forum posts or vendor reviews
- Affiliate partners in connection with tracked referral links, clicks, or attributed sign-ups where applicable
- Legal and safety recipients when required by law or to protect users, our rights, or the integrity of the Service
We do not sell your personal information.
5. Cookies and local storage
We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure product usage, and improve performance. You can control cookies through your browser settings, but some features may not work without them.
6. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal and operational retention requirements.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
Depending on your location, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. Account settings and support requests are the primary ways to exercise these choices through the Service.
9. Children
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from them.
10. International users
If you access the Service from outside the United States, you understand that information may be processed in the United States or other countries where we or our providers operate.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and may ask you to review and accept the updated policy before continuing to use the Service.
12. Contact
Privacy questions may be submitted through the Settings page in the Service or by contacting us at support@pepguide.shop.